Order Details (Legacy App)

This article is about the current App version. If you are looking for the Admin portal version, please follow this link: the Admin portal version.

Overview

Skustack’s Order Details give you an in-depth understanding of your order’s data, encapsulating vital information crucial for both buyers and sellers. You can view and manage individual orders through either your handheld device or the Skustack Admin.

Order Details Module

The Order Details module is located within Skustack's Order taband allows you to easily access order details such as Order, Payment, Shipping, and Picking Statuses directly from the Skustack application, and even initiate the picking process for a selected order.

Products will only be available for picking when the orders are both In Process and Charged.

Search Order Details

To view order details in Skustack:

Navigate to the Order tab > Order Details module.
Click on the Search icon.
Scan/Enter the order number.
The order with the product quantities and their prices will load.
Slide down to see the shipping address, the customer, and the order total.
Tap More Details to find more information about the order.

Order Notes

Each order in Sellercloud can contain custom requirements and general information in its Order Notes. With Skustack you have the option to add internal instructions and tag a specific employee, so the information is automatically brought to their attention. To achieve this:

Open an order and tap the Note icon, to display its general instructions.
Tap the Plus icon to add a new note.
Add a distinguishable Title and the required Note text.
To customize the note's color, tap the color palette icon and use the available sliders.
To send the note to particular employees, tap the User icon.
Notes can be sent to all Skustack users. Tag one or several employees by selecting their emails from the dropdown menu.
Confirm the user selection in the following prompt and tap OK to continue.
Once done with all details, tap the Save icon.
Tagged users will receive the notifications in their admin portal profiles.

Order Details Fields

Icon	Description
Order #	The Sellercloud order number
	Tracking Number
	Time of order
	Order promise date
	Channel: The sales channel commonly referred to as the marketplace
	Order Rush Status (e.g. Rush Order, or NOT Rush Order)
	Order Status (e.g. InProcess, Completed, etc.)
	Order payment status (e.g. Charged)
	Order picked status (e.g. Unpicked, Partially Picked, or Fully Picked, etc.)
	Shipping Service Code (e.g. Expedited, or shipping Carrier, etc. )
	Shipping status (e.g. Shipped, Unshipped, etc.)
	ShipVerify Status (either Ship Verified or Not)
	Order related Picklist #