Product Flags (Admin Portal)

Overview

Product flags are a valuable tool that allows you to indicate issues related to an item's condition or packaging. For example, an item can be flagged as defective or open box, highlighting specific concerns. This article provides information on how to:

• Create and manage sub-flags

• Flag products

• Manage flagged products and remove flags

Flagging products can only be done through the Skustack app during various operations, while the Skustack Admin portal allows you to monitor and proactively resolve flagged problems.

Product Flags

The Skustack Admin portal lets you easily search for existing flags or create new ones, as well as manage flagged products. Flags are grouped by types, such as Picking and Receiving. You can also create multiple sub-types for each type, such as Defective, Open Box, Problem, and more.

Create Product Flags

To create product flags, follow these steps:

1. Navigate to the Skustack Admin portal at https://xx.skustack.com (replace “xx” with your server ID or team name).

2. Enter your login credentials.

3. On the left, select Settings > Product Flags.

4. Click on the + icon to create a new flag, or select a problem type from the grid and access the Actions menu to either Add Problem Subtype or Delete a flag.

5. Click on the Total Products of a specific problem sub-type to be directed to the Manage Product Flags page.

Manage Product Flags

To search for and manage flagged products:

1. Navigate to Products > Manage Product Flags.

2. Configure your Default filters to make sure that the results display exactly what you need.

3. Click Search. Each filter you apply gets highlighted. If a filter is gray or not displayed at all, it’s not active.

4. To manage the columns in the grid, click the three dots icon on the top right and select Customize Columns. You can:

   1. Reorder columns by dragging them up or down in the list;

   2. Hide columns by clicking the Trash icons;

   3. Add columns by clicking Add column.

5. To arrange the data in a different order, use the Sort by menu.

6. To save your filtering and sorting options, click Save view, enter a Name, and click Save.

7. Select a Product ID from the grid and access the Actions menu to either Mark as Fixed or Mark as Not Fixed.

8. Click on a Product ID to be directed to the Product details page, where you can access and manage the Product Flags for this specific product.