Serial Numbers (Admin Portal)

Overview

A serial number is a unique identifier assigned to a product or device. It is used to distinguish and track individual items within a larger set or inventory. Serial numbers are typically alphanumeric codes that are assigned by the manufacturer and they are usually found on various items such as electronics (e.g., smartphones, computers), appliances, and more. Skustack allows you to efficiently manage unique products' receiving and shipment processes by tracking their serials.

Manage Serial Numbers

There are several ways to manage serial numbers for your products in the Skustack Admin portal.

Configure Products

Configure a specific product to require serial scan:

1. Navigate to the Skustack Admin portal at https://xx.skustack.com (replace “xx” with your server ID or team name).

2. Enter your login credentials.

3. On the left, select Products > Manage Products.

4. Open the product details page of a product.

5. Click Toolbox and select Shipping Preferences.

6. Click the Edit button in the upper right-hand corner.

7. Check the Require Serial Number Scan in Scan & Ship box. This will mark the product as serialized.
   
   

   
   

View Product Serials

To view serials for a specific product:

1. Navigate to Products > Manage Products.

2. Open the product details page of a product.

3. Click Toolbox and select Serial Numbers.
   
   

   
   

4. You will see details regarding the serial numbers associated with this product.

   1. Use the Warehouse, Serial Number, Order ID, and Received Date On filters to search for specific serial numbers. Check INSTOCK ONLY to limit the view to available serial numbers.

5. Click the Edit button in the upper right-hand corner to make adjustments to the serial numbers if necessary.

6. To edit a specific serial number, click the Pencil icon.
   
   
   If changes were made, click Save to apply them.
   
   

   
   

7. To delete an incorrect serial, click the PO # to be directed to the PO details page where it was received. From there, go to Toolbox > Serial Numbers > Edit > Select the serial you want to delete from the grid > Click the Trash Can icon.
   
   
   
   This action will remove the existing serial number value, allowing you to update it to the correct one.

   
   

To view serial numbers for all products:

1. Navigate to Reports > Product Serials > Manage Product Serials.
   
   

   
   

2. Configure your Default filters to make sure that the results display exactly what you need.

3. Click Search. Each filter you apply gets highlighted. If a filter is gray or not displayed at all, it’s not active.

4. To manage the columns in the grid, click the three dots icon on the top right and select Customize Columns. You can:

   1. Reorder columns by dragging them up or down in the list;

   2. Hide columns by clicking the Trash icons;

   3. Add columns by clicking Add column.

5. To arrange the data in a different order, use the Sort by menu.

6. To save your filtering and sorting options, click Save view, enter a Name, and click Save.

7. Select your desired serial number/s from the grid and access the Actions menu at the lower right-hand corner to Export to Excel, or;

8. Click the PO # to be directed to the PO details page where it was received and History to view the serial number's history.
   
   

   
   

Refer to the table below for a description of each filter.

To view serial numbers associated with an order:

1. Navigate to Orders > Manage Orders.

2. Open the order details page of the order you want to check.

3. Click Toolbox at the top right and select Serial Numbers.

4. You will see information about serial numbers associated with products in this order.

Manage Product Serial Duplicates

To manage serial number duplicates:

1. Navigate to Reports > Product Serials > Manage Product Serial Duplicates.
   
   

   
   

2. Click the arrow icon next to the Serial Number to reveal the products it's associated with.
   
   

   
   

3. Click on an SKU to be directed to the product's Serial Numbers page, where you can modify the serial numbers as needed.

Related Settings

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