Receive RMA (Mobile App)

Overview

The Return Merchandise Authorization (RMA) process is the recommended workflow for managing order returns. RMAs allow you to track and manage returns from the initial customer contact to the receipt of the returned items in your warehouse. You can utilize the Skustack Admin portal to create RMAs and effortlessly receive existing ones through the Skustack application.

Receive RMA Module

The Receive RMA module is located within Skustack’s Receiving tab. Here you can receive RMA items into your warehouse bins and consequently update the RMA’s status. You may want to receive returns in non-sellable bins until the items have been inspected by management, or receive and transfer them to separate SKUs in suitable conditions (e.g. Used, Open box, etc.) right away.

Search RMAs

You can find RMAs using the following search Modes:

• RMA # - Search by the internal RMA ID

• Order # - Search by the internal Order ID.

• Tracking # - Search by the tracking # for the RMA (not the order).

• Order source RMA # - Search by the Order Source RMA# field on the RMA details page.

• Order source Order # - Search by the Channel order ID of the related order.

• All - Search for all RMAs. You can filter by:

  • Status - Defaults to all. You can choose from one of the RMA statuses:

    • All

    • Open

    • On Hold

    • Processing

    • Closed

  • Reason - List of available RMA reasons. Defaults to all.

  • SKU/UPC - Filters by a specific product, or UPC.

Receive RMA Items

Follow the steps below to receive RMA items:

1. Navigate to Receiving tab > Receive RMA module and open the desired RMA.

2. The return product quantities will load. Tap Search product to find a specific item.

3. Tap the tag icon to choose which SKU identifiers to display – UPC, Aliases, and Product Name.

4. The three-dot menu in the upper right corner leads to the following actions:

   • Take photo - Tap to capture a photo of the returned item's condition and add it to the RMA documents.

   • Notes - To add and view custom note entries for the RMA, tap the Notes icon. You can choose employees to tag in an RMA Note. Such users will receive it as a notification in the Skustack Admin Portal.

   • Print RMA ID Label - Trigger the printer connected to your device to print a label with the RMA ID.

5. Swipe down to see the total number of products on the RMA and the number of received units.

6. Tap the product's three-dot menu to reveal shortcuts to:

   • Bins – Tap the icon to see all bins where the product is stored (bins will show only if you’re logged into a bin-enabled warehouse).

   • Info – Tap to view the product's details.

   • Product label - Trigger the printer connected to your device to print labels with the product’s barcodes.

7. Scan a product, or select it manually. The receive dialog will open.

8. The three-dot menu in the upper right corner of the dialog leads to additional actions:

   • Flag - Allows you to flag the item and indicate its specifics.

   • Reset dialog – Removes selected data from the receiving dialog.

9. Scan/enter a bin, or select from the list of suggested bins. It is recommended to receive returns in non-sellable bins until the items have been inspected.

   Enable the Use Receiving Bin setting in Skustack to only allow receiving into a receiving bin. You can then use the Put Away workflow to transfer inventory from the temporary receiving bin to permanent bins on the warehouse shelf.

10. Scan the units to receive them, or adjust the number manually.

11. If the Lot Number workflow is enabled for your company and the product is set as expirable then you must select a Lot Number before receiving it. Tap on More Lot/Expirys to view existing or add new lots.

12. To transfer the received quantity to another item (for example a product with a "used" or "open box" condition), tap the Receive and Transfer toggle.
    
    If enabled, the Sku transfer module will open as soon as the quantity is received, and the source product will be prepopulated with the received item and quantity.

13. Tap Receive. Repeat for all SKUs in the RMA, and its received status will be updated.
    

Related Settings

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