Overview
The Error Log feature helps our developers troubleshoot and resolve issues with the Skustack application.
Send Error Logs
In Skustack, you have two convenient options for sending error logs:
Send the current log.
Send a selected logfile from a specific period/date in the past
Send Current Logs
If you want to send a log from the current day:
Tap the Menu, select Support > Contact Support.
Enter a brief description of your issue, and tap Submit. The system will automatically create a new ticket.
Send Selected Logs
Alternatively, you can download logs from a specific date and submit them through our support portal.
Navigate to Menu > Support > Download Logs.
Select the date when the issue occurred and tap Download.
Save the file and tap Portal.
Log in to the Support Portal and create a new ticket.
Provide a brief description of the issue you are experiencing, attach the downloaded logs, and submit the ticket.
Skustack device logs are also stored in the Real-Time Connect (RTC) Server. Sellercloud Support has access to this information and can remotely utilize it to troubleshoot and resolve complex issues.