Receiving RMA Items

Receiving RMA items

In the RMA module, you can receive returned items. This functionality will update the items qty in the receiving bin and warehouse, as well as update the RMA status in Sellercloud.

Often, you may want the warehouse to receive the item back into the sellable inventory until it has been examined by management. Set up a non-sellable returns warehouse and set the device to that warehouse.
  1. Navigate to the Receive RMA under Receiving.
  2. There are 5 search modes:
  • Search By RMAID
  • Search By Order ID
  • Search By Tracking
  • Search By OrderSourceRMAID
  • Search All
    sellercloud skustack receive rma search modes
  1. Select a Mode > complete search credentials > Go.
  2. Scan or select a SKU.
    sellercloud skustack receive rma select or scan sku
  3. Scan or enter the received qty.
    sellercloud skustack receive rma scan or select received quantity
  4. Enter a receiving bin.
  5. Repeat for all SKUs in RMA if applicable.
  6. The RMA will update, as well as the item’s qty.
Read about PutAway here.

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