The Error log feature helps our developers troubleshoot and resolve issues with the Skustack application.
Send Error Logs
In Skustack there are two options for sending error logs:
- Sending the current log
- Sending a selected logfile from a specific period/date in the past
Send Current Logs
If you want to send a log from the current day:
- Tap the Menu button at the upper left corner of the screen.
- Select Request Support.
- Enter the ticket message.
- Press Submit.
- The system will automatically create a ticket.
Send Selected Logs
- Navigate to Menu > Settings > Logs.
- Select the date when the issue occurred.
- Press Send Logs.
- This will open the Gmail app and populate the receiver’s email. All you need to do is provide a brief description of the issue you are experiencing and send the email.